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Terms of Service

The following document outlines the terms of use of Shop by DOTMV (referred to as "Shop"). Before using our payment facilitation services, you are required to read, understand, and agree to these terms.

1. INTRODUCTION

Welcome to Shop by DOTMV (hereinafter "Shop"), operated by DOTMV. We provide payment facilitation services that allow businesses to collect payments through Bank of Maldives' payment infrastructure. By using our services, you agree to these Terms of Service ("Terms").

BASICALLY,

We help you collect payments securely. By using Shop, you agree to follow our rules.

2. SERVICE USAGE

2.1 Payment Collection

  • Generate and share payment links responsibly
  • Verify all payment confirmations
  • Maintain accurate transaction records
  • Follow settlement procedures
  • Report any payment discrepancies

2.2 User Management

  • Control user access appropriately
  • Monitor user activities
  • Keep login credentials secure
  • Enable security features

BASICALLY,

Use our payment system responsibly and keep your account secure.

3. MERCHANT RESPONSIBILITIES

3.1 Business Verification

  • Provide accurate business information
  • Submit required documentation
  • Update information when changed
  • Maintain valid business registration

3.2 Transaction Management

  • Keep accurate sales records
  • Reconcile transactions regularly
  • Follow settlement schedules
  • Comply with transaction limits

BASICALLY,

Keep your business information up to date and manage your transactions properly.

4. PROHIBITED ACTIVITIES

  • Creating fraudulent payment links
  • Processing unauthorized transactions
  • Sharing payment credentials
  • Misusing customer information
  • Operating without proper verification
  • Manipulating transaction data
  • Facilitating illegal activities
  • Violating banking regulations

BASICALLY,

Don't misuse our system for fraud or any illegal activities.

5. SUSPENSIONS AND TERMINATIONS

  • May suspend accounts for suspicious activity
  • May hold funds for investigation
  • Will terminate accounts for violations
  • Will report illegal activities
  • Process final settlements after closure
  • Retain transaction records as required

BASICALLY,

We take security seriously and will act on suspicious or illegal activities.

6. LIABILITY AND DISCLAIMER

  • Not liable for payment disputes between merchants and customers
  • Not responsible for unauthorized access due to merchant negligence
  • May experience service interruptions for maintenance
  • Reserve right to modify service features
  • Will maintain reasonable security measures
  • Will comply with banking regulations

BASICALLY,

We'll do our best to provide reliable service, but can't be responsible for issues beyond our control.

7. CONTACT INFORMATION

For support and inquiries:

BASICALLY,

Need help? We're here to assist you.

Last Updated: May 01, 2025